@import"https://fonts.googleapis.com/css2?family=Poppins:wght@300;400;500;600;700&display=swap";.landing-screen{--landing-primary: #1E3A8A;--landing-primary-hover: #1E40AF;--landing-bg: #F8FAFC;--landing-text: #0F172A;--landing-text-muted: #64748B;min-height:100vh;background:var(--landing-bg);font-family:Inter,system-ui,-apple-system,sans-serif;padding:24px;box-sizing:border-box}.landing-home-container{position:relative;max-width:900px;margin:0 auto;min-height:calc(100vh - 48px)}.landing-avatar-placeholder{position:absolute;width:140px;height:140px;border-radius:8px;background:var(--landing-primary);opacity:.92;box-shadow:0 4px 14px #0f172a14;pointer-events:none}.landing-right-content{position:relative;margin-left:0;padding-top:2rem;max-width:420px}@media (min-width: 640px){.landing-right-content{margin-left:280px;padding-top:8rem}}.landing-greeting{font-size:1.5rem;font-weight:600;color:var(--landing-text);margin:0 0 .5rem;letter-spacing:-.02em}.landing-intro{font-size:1.25rem;font-weight:600;color:var(--landing-text);margin:0 0 1.25rem}.landing-line{font-size:1rem;font-weight:400;color:var(--landing-text-muted);line-height:1.6;margin:0 0 .5rem}.landing-cta{margin-top:2rem}.landing-cta-button{display:inline-block;background:var(--landing-primary);color:#fff;border:none;border-radius:6px;padding:14px 28px;font-size:1rem;font-weight:600;font-family:inherit;cursor:pointer;transition:background .2s ease,box-shadow .2s ease}.landing-cta-button:hover{background:var(--landing-primary-hover);box-shadow:0 4px 12px #1e3a8a40}.landing-cta-button:focus{outline:2px solid var(--landing-primary);outline-offset:2px}.landing-cta-secondary{display:block;margin-top:12px;background:transparent;color:var(--landing-text-muted);border:1px solid var(--landing-text-muted);border-radius:6px;padding:12px 24px;font-size:.9rem;font-weight:500;font-family:inherit;cursor:pointer;transition:color .2s ease,border-color .2s ease}.landing-cta-secondary:hover{color:var(--landing-text);border-color:var(--landing-text)}.landing-footer{margin-top:2rem}.landing-footer-link{background:none;border:none;color:var(--landing-text-muted);font-size:.875rem;font-family:inherit;cursor:pointer;padding:4px 0;text-decoration:underline;text-underline-offset:2px;transition:color .2s ease}.landing-footer-link:hover{color:var(--landing-text)}@media (max-width: 639px){.landing-home-container{padding-top:1rem}.landing-right-content{margin-left:0;padding-top:220px;text-align:center}.landing-greeting,.landing-intro,.landing-line{text-align:center}.landing-cta{display:flex;flex-direction:column;align-items:center}}.message-list{--msg-primary: #1E3A8A;--msg-bg: #F8FAFC;--msg-surface: #ffffff;--msg-text: #0F172A;--msg-text-muted: #64748B;--msg-border: #E2E8F0;flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:16px;background:var(--msg-bg)}.message{display:flex;gap:12px;max-width:90%;animation:messageIn .25s ease-out}@keyframes messageIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.message-user{align-self:flex-end;flex-direction:row-reverse}.message-bot{align-self:flex-start}.message-system{align-self:center;max-width:100%}.message-system .message-text{background:transparent;border:none;color:var(--msg-text-muted);font-size:13px}.message-avatar{flex-shrink:0;width:36px;height:36px;border-radius:6px;background:var(--msg-primary);opacity:.9}.message-content{display:flex;flex-direction:column;gap:4px}.message-user .message-content{align-items:flex-end}.message-bot .message-content{align-items:flex-start}.message-text{padding:14px 18px;font-size:15px;line-height:1.5;word-wrap:break-word;white-space:pre-wrap;font-family:Inter,system-ui,sans-serif}.message-user .message-text{background:var(--msg-primary);color:#fff;border-radius:8px;border:none;max-width:320px}.message-bot .message-text{background:var(--msg-surface);color:var(--msg-text);border:1px solid var(--msg-border);border-radius:8px;box-shadow:0 1px 3px #0f172a0f}.message-time{font-size:11px;color:var(--msg-text-muted);padding:0 2px}.typing-indicator{display:flex;gap:4px;align-items:center;padding:14px 18px;background:var(--msg-surface);border:1px solid var(--msg-border);border-radius:8px;box-shadow:0 1px 3px #0f172a0f;min-width:40px}.typing-indicator span{width:8px;height:8px;border-radius:50%;background:var(--msg-text-muted);animation:typingDot 1.4s infinite ease-in-out}.typing-indicator span:nth-child(1){animation-delay:0s}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typingDot{0%,60%,to{opacity:.3;transform:scale(.8)}30%{opacity:1;transform:scale(1)}}.chat-input-container{--input-primary: #1E3A8A;--input-primary-hover: #1E40AF;--input-bg: #F8FAFC;--input-surface: #ffffff;--input-text: #0F172A;--input-text-muted: #64748B;--input-border: #E2E8F0;flex-shrink:0;background:var(--input-surface);border-top:1px solid var(--input-border);padding:12px 16px;padding-bottom:max(12px,env(safe-area-inset-bottom))}.chat-input-wrapper{display:flex;align-items:flex-end;gap:10px;max-width:100%}.voice-button,.send-button{flex-shrink:0;display:flex;align-items:center;justify-content:center;min-width:44px;min-height:44px;border:none;cursor:pointer;border-radius:6px;font-family:inherit}.voice-button{background:transparent;color:var(--input-text-muted)}.voice-button:hover:not(:disabled){color:var(--input-primary)}.send-button{background:var(--input-primary);color:#fff}.send-button:hover:not(:disabled){background:var(--input-primary-hover);box-shadow:0 2px 8px #1e3a8a33}.send-button:focus{outline:2px solid var(--input-primary);outline-offset:2px}.send-button:disabled{background:var(--input-text-muted);cursor:not-allowed;opacity:.7}.voice-button:disabled{color:var(--input-text-muted);cursor:not-allowed}.chat-input{flex:1;border:1px solid var(--input-border);border-radius:6px;padding:12px 16px;font-size:15px;font-family:Inter,system-ui,sans-serif;color:var(--input-text);background:var(--input-surface);resize:none;max-height:120px;min-height:44px;transition:border-color .2s ease}.chat-input::-moz-placeholder{color:var(--input-text-muted)}.chat-input::placeholder{color:var(--input-text-muted)}.chat-input:focus{outline:2px solid var(--input-primary);outline-offset:0;border-color:var(--input-primary)}.chat-input:disabled{background:var(--input-bg);cursor:not-allowed}.chat-screen{--chat-primary: #1E3A8A;--chat-primary-hover: #1E40AF;--chat-bg: #F8FAFC;--chat-surface: #ffffff;--chat-text: #0F172A;--chat-text-muted: #64748B;--chat-border: #E2E8F0;min-height:100vh;background:var(--chat-bg);font-family:Inter,system-ui,-apple-system,sans-serif;display:flex;flex-direction:column;align-items:center;padding:0}.chat-shell{width:100%;max-width:900px;min-height:100vh;display:flex;flex-direction:column;background:var(--chat-bg)}@media (min-width: 640px){.chat-shell{flex-direction:row;min-height:100vh;box-shadow:0 0 0 1px var(--chat-border)}}.chat-avatar-placeholder{display:none;width:0;height:0}@media (min-width: 640px){.chat-avatar-placeholder{display:block;width:120px;min-width:120px;height:120px;margin:24px 0 0 24px;border-radius:8px;background:var(--chat-primary);opacity:.92;box-shadow:0 4px 14px #0f172a14;flex-shrink:0}}.chat-main{flex:1;display:flex;flex-direction:column;min-height:0;max-width:100%}.chat-header{flex-shrink:0;padding:12px 16px;border-bottom:1px solid var(--chat-border);background:var(--chat-surface);display:flex;align-items:center;gap:12px}.chat-back-button{background:none;border:none;font-size:14px;font-weight:500;color:var(--chat-primary);cursor:pointer;padding:6px 0;font-family:inherit}.chat-back-button:hover{color:var(--chat-primary-hover)}.chat-back-button:focus{outline:2px solid var(--chat-primary);outline-offset:2px}.chat-title{font-size:16px;font-weight:600;color:var(--chat-text);margin:0}.chat-processing-indicator{flex-shrink:0;padding:8px 16px;font-size:13px;color:var(--chat-text-muted);font-style:normal}.camera-screen{display:flex;flex-direction:column;height:100vh;background-color:#000}.camera-header{background:var(--surface);padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}.camera-header h2{font-size:18px;font-weight:600}.camera-container{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;position:relative;overflow:hidden}.camera-preview{width:100%;height:100%;-o-object-fit:cover;object-fit:cover}.photo-preview{width:100%;height:100%;-o-object-fit:contain;object-fit:contain;background:#000}.camera-controls{position:absolute;bottom:20px;left:0;right:0;padding:0 20px}.photo-controls{position:absolute;bottom:20px;left:0;right:0;padding:0 20px;display:flex;gap:12px}.camera-footer{background:var(--surface);padding:12px 16px;text-align:center}.location-screen{display:flex;flex-direction:column;height:100vh;background-color:var(--background)}.location-header{background:var(--surface);padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}.location-header h2{font-size:18px;font-weight:600}.location-content{flex:1;padding:24px 16px;display:flex;flex-direction:column;gap:16px}.loading-subtext{font-size:14px;color:var(--text-secondary);margin-top:8px}.location-coords{font-size:12px;color:var(--text-secondary);margin-top:4px;font-family:monospace}.location-actions{display:flex;flex-direction:column;gap:12px;margin-top:auto}.location-footer{text-align:center;padding:16px}.link-button{background:none;border:none;color:var(--primary-color);font-size:14px;text-decoration:underline;cursor:pointer;padding:8px}.phone-verification-screen{min-height:100vh;display:flex;flex-direction:column;padding:20px;background:var(--background)}.phone-verification-header{display:flex;align-items:center;margin-bottom:24px}.phone-verification-header h2{margin-left:16px;font-size:20px}.phone-verification-content{flex:1;max-width:400px;width:100%;margin:0 auto}.phone-form,.otp-form{display:flex;flex-direction:column;gap:20px}.form-group{display:flex;flex-direction:column;gap:8px}.form-group label{font-weight:500;color:var(--text-primary)}.form-hint{font-size:14px;color:var(--text-secondary);margin-top:4px}.otp-input{text-align:center;font-size:24px;letter-spacing:8px;font-weight:600}.otp-sent-message{font-size:14px;color:var(--text-secondary);margin-bottom:8px}.resend-otp{text-align:center;margin-top:16px}.countdown{font-size:14px;color:var(--text-secondary)}.verifying{text-align:center;padding:40px 20px}.verifying p{font-size:16px;color:var(--text-primary)}.complaints-list-screen{display:flex;flex-direction:column;min-height:100vh;background:linear-gradient(to bottom,var(--background),#f1f5f9)}.complaints-header{background:var(--surface);padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;box-shadow:var(--shadow)}.complaints-header h2{font-size:18px;font-weight:600;color:var(--text-primary)}.complaints-content{flex:1;overflow-y:auto;padding:16px}.complaints-actions{margin-bottom:20px}.btn-register-new{width:100%;max-width:320px;display:block;margin:0 auto;padding:14px 24px;border:none;border-radius:12px;font-size:16px;font-weight:600;background:linear-gradient(135deg,var(--primary-color),#0EA5A4);color:#fff;cursor:pointer;transition:transform .15s ease,box-shadow .2s ease}.btn-register-new:hover{transform:translateY(-1px);box-shadow:0 6px 20px #1e3a8a40}.empty-state{text-align:center;padding:48px 16px}.empty-state-title{font-size:18px;font-weight:600;color:var(--text-primary);margin-bottom:8px}.empty-state-sub{font-size:14px;color:var(--text-secondary);margin-bottom:24px;max-width:280px;margin-left:auto;margin-right:auto}.complaints-list{display:flex;flex-direction:column;gap:12px}.complaints-list--cards{gap:16px}.complaint-card{background:var(--surface);border-radius:12px;padding:16px;border:1px solid var(--border);transition:box-shadow .2s ease,transform .15s ease,border-color .2s ease}.complaint-card--clickable{cursor:pointer;position:relative;overflow:hidden;padding-left:20px}.complaint-card--clickable:hover{box-shadow:0 8px 24px #1e3a8a1f;border-color:var(--primary-color)}.complaint-card--clickable:active{transform:scale(.995)}.complaint-card__accent{position:absolute;left:0;top:0;bottom:0;width:4px;border-radius:12px 0 0 12px}.complaint-card__accent[data-status=submitted],.complaint-card__accent[data-status=pending],.complaint-card__accent[data-status=verified],.complaint-card__accent[data-status=under_review]{background:#EAB308}.complaint-card__accent[data-status=in_progress],.complaint-card__accent[data-status=assigned]{background:#2563EB}.complaint-card__accent[data-status=escalated]{background:#DC2626}.complaint-card__accent[data-status=resolved],.complaint-card__accent[data-status=closed]{background:#16A34A}.complaint-card__accent:not([data-status=""]){background:var(--primary-color)}.complaint-card__top{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.complaint-number{font-size:14px;font-weight:600;color:var(--primary-color)}.complaint-number--large{font-size:18px;letter-spacing:.02em}.status-badge{padding:6px 12px;border-radius:20px;font-size:12px;font-weight:600;text-transform:capitalize}.status-badge--yellow{background:#FEF9C3;color:#854d0e}.status-badge--blue{background:#DBEAFE;color:#1e40af}.status-badge--red{background:#FEE2E2;color:#b91c1c}.status-badge--green{background:#DCFCE7;color:#166534}.status-badge--gray{background:#F1F5F9;color:#475569}.complaint-title{font-size:16px;font-weight:500;color:var(--text-primary);margin-bottom:10px;line-height:1.4}.complaint-meta{display:flex;justify-content:space-between;align-items:center;font-size:13px;color:var(--text-secondary)}.complaint-date{font-weight:500}.complaint-card__hint{font-size:12px;color:var(--text-secondary);margin-top:8px;margin-bottom:0}.supporter-count{color:var(--primary-color);font-weight:500}.error-container{padding:16px;display:flex;flex-direction:column;gap:8px}.loading{padding:24px;text-align:center;color:var(--text-secondary)}.status-timeline{background:var(--surface);border-radius:8px;padding:20px;border:1px solid var(--border)}.timeline-empty{text-align:center;padding:28px 16px;color:var(--text-secondary)}.timeline-empty p{margin:0 0 4px;font-size:15px}.timeline-empty-sub{font-size:13px;color:var(--text-secondary);opacity:.9}.timeline-item{display:flex;gap:16px;padding-bottom:20px;position:relative}.timeline-item:last-child{padding-bottom:0}.timeline-item:not(:last-child):after{content:"";position:absolute;left:7px;top:26px;bottom:-20px;width:2px;background:var(--primary-color);opacity:.4}.timeline-marker{width:14px;height:14px;border-radius:50%;background:var(--primary-color);flex-shrink:0;margin-top:5px}.timeline-marker--authority{background:var(--primary-color);box-shadow:0 0 0 2px var(--surface),0 0 0 4px var(--primary-color)}.timeline-marker--user{background:var(--text-secondary);opacity:.9}.timeline-marker--system{background:var(--primary-color)}.timeline-content{flex:1;min-width:0}.timeline-status{display:flex;align-items:center;gap:8px;margin-bottom:6px;flex-wrap:wrap}.status-old{color:var(--text-secondary);font-size:14px;text-transform:capitalize}.status-arrow{color:var(--text-secondary);font-size:12px;opacity:.8}.status-new{color:var(--primary-color);font-weight:600;font-size:14px;text-transform:capitalize}.timeline-meta{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px;font-size:12px;color:var(--text-secondary);margin-bottom:2px}.timeline-notes{font-size:13px;color:var(--text-primary);margin-top:8px;padding-top:8px;border-top:1px solid var(--border);line-height:1.45}.complaint-detail-screen{display:flex;flex-direction:column;height:100vh;background-color:var(--background)}.complaint-header{background:var(--surface);padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}.complaint-header h2{font-size:18px;font-weight:600}.complaint-content{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;align-items:center}.complaint-detail-inner{width:100%;max-width:640px}.complaint-section{background:var(--surface);border-radius:8px;padding:16px;margin-bottom:16px;border:1px solid var(--border)}.complaint-hero{border-left:4px solid var(--primary-color)}.complaint-number-large{font-size:18px;font-weight:600;color:var(--primary-color);margin-bottom:8px;display:block}.status-badge-large{display:inline-block;padding:6px 16px;border-radius:16px;font-size:14px;font-weight:500;color:#fff;text-transform:capitalize}.complaint-section h3{font-size:14px;font-weight:600;color:var(--text-secondary);margin-bottom:8px;text-transform:uppercase}.complaint-section p{font-size:16px;color:var(--text-primary);line-height:1.6}.priority-text{text-transform:capitalize;font-weight:500}.attachments-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(100px,1fr));gap:8px;margin-top:8px}.attachment-image{width:100%;height:100px;-o-object-fit:cover;object-fit:cover;border-radius:4px}.complaint-actions{margin-top:24px}.timeline-container{margin-top:16px;width:100%}.complaint-detail-inner .loading{padding:16px;font-size:14px;color:var(--text-secondary)}.error-container{margin-bottom:16px;display:flex;flex-direction:column;gap:8px}.voice-recorder-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:rgba(0,0,0,.5);display:flex;align-items:center;justify-content:center;z-index:50}.voice-recorder-modal{background:white;border-radius:1.5rem;padding:1.5rem 2rem;max-width:22rem;width:calc(100% - 2rem);box-shadow:0 25px 50px -12px #00000040}.voice-recorder-title{font-size:1.25rem;font-weight:700;text-align:center;margin-bottom:1.5rem;color:var(--text-primary)}.voice-recorder-body{display:flex;flex-direction:column;align-items:center;gap:1.25rem}.voice-recorder-btn{width:5rem;height:5rem;border-radius:50%;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .2s,box-shadow .2s;background:linear-gradient(135deg,#FF9933,#FFD700);color:#fff}.voice-recorder-btn:hover{transform:scale(1.05);box-shadow:0 8px 24px #f936}.voice-recorder-btn--recording{background:#ef4444;animation:voice-recorder-pulse 1.2s ease-in-out infinite}.voice-recorder-btn-icon{font-size:1.75rem}.voice-waveform{display:flex;align-items:center;justify-content:center;gap:4px;height:2.5rem}.voice-waveform-bar{width:5px;min-height:8px;background:var(--primary-color);border-radius:3px}.voice-playback{display:flex;align-items:center;gap:.75rem;padding:.75rem 1rem;background:#f1f5f9;border-radius:12px;width:100%}.voice-playback-btn{width:2.5rem;height:2.5rem;border-radius:50%;border:none;background:var(--primary-color);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0}.voice-playback-btn:hover{background:var(--primary-dark)}.voice-playback-label{font-size:.875rem;color:var(--text-secondary)}.voice-recorder-actions{display:flex;gap:.75rem;width:100%;margin-top:.5rem}.voice-recorder-cancel{flex:1;padding:.75rem 1rem;border:2px solid #e2e8f0;border-radius:9999px;font-weight:600;background:white;color:#64748b;cursor:pointer;transition:background .2s}.voice-recorder-cancel:hover{background:#f8fafc}.voice-recorder-submit{flex:1;padding:.75rem 1rem;border:none;border-radius:9999px;font-weight:600;background:#138808;color:#fff;cursor:pointer;transition:background .2s}.voice-recorder-submit:hover{background:#166534}@keyframes voice-recorder-pulse{0%,to{opacity:1;box-shadow:0 0 #ef444480}50%{opacity:.95;box-shadow:0 0 0 12px #ef444400}}.chat-step-indicator{display:flex;flex-wrap:wrap;justify-content:center;gap:8px 16px;margin:1rem 0 1.5rem}.chat-step-item{display:flex;align-items:center;gap:6px;padding:6px 12px;border-radius:20px;background:#f1f5f9;color:#64748b;font-size:13px;transition:background .2s,color .2s}.chat-step-item--current{background:#FEF3C7;color:#92400e;font-weight:600}.chat-step-item--done{background:#D1FAE5;color:#166534}.chat-step-num{width:20px;height:20px;border-radius:50%;background:currentColor;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:11px;font-weight:600}.chat-step-item--done .chat-step-num{background:#16a34a}.chat-step-check{font-size:10px}.chat-step-label{white-space:nowrap}.chat-messages-box{background:white;border-radius:1.5rem;box-shadow:0 10px 40px -10px 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